Frequently Asked Questions

We do not offer a full custom service. However, many of our designs can be special ordered with your own specifications. We spend great time and energy sourcing the stones for our work that provide the best value for our clients and do maintain standards on stone quality. Please reach out to discuss your goals and we will let you know if we are the best fit for you.

We have an evolving selection of in house designs that are available for immediate purchase.

We do not typically work with client's materials. We spend significant time and effort curating fine, uncommon stones for our work, allowing us to create the most successful pieces for our clients. We do consider a limited number of commissioned pieces for important stones. Please reach out if you have a very special project in mind.

We offer complimentary resizing on most of our rings. Not all rings can be resized and some have sizing limitations. Please reach out before purchasing to inquire about resizing options.

If you are unsure of your correct size, please reach out to us. We can help guide you in determining the correct size. Resizing can take 2-5 days depending on the piece.

We prefer to do the work after you have decided the piece is right for you. Pieces that have been resized cannot be returned for a refund.

Our workshop is unable to accommodate any repairs or restorations on pieces that were not acquired from Bell & Bird.

Bell & Bird complimentary repairs for the first six months after purchase (under normal wear, excluding accidental damage). To protect yourself from the cost of major loss and damage, your jewelry needs to be insured. After the first six months, we charge a labor and materials fee for repairs.

We prefer to do all repairs on Bell & Bird pieces, as many jewelers are unfamiliar with proper care for antiques or our specific manufacturing process. If you are unable to bring or ship the piece to us, be sure to go to a jeweler that has extensive experience with antique pieces. Seek out a jeweler that does repairs with a laser never a soldering torch. Request they do not remove patina or clean closed back settings.

If an item arrives damaged, please email Bell and Bird at info@bellandbird.com with in the first 24 hours of signing for the item. We must be notified of any damage immediately. Returns must be processed within 5 business days.

We provide complimentary insured USPS Priority 2-4 day shipping within the United States only. If you prefer overnight, FedEx or UPS service, please email us at info@bellandbird.com for a shipping estimate. Shipping fees and duties for International orders are the responsibility of the buyer.

Once your order is placed, we will be in touch regarding shipping. For insurance purposes, all items shipped to customers must be signed for upon delivery. Please allow 1-3 days for your order to be fulfilled. Once your order is fulfilled, you will receive an email notification with your tracking information.

Please email us at info@bellandbird.com if you have questions or concerns in regards to the arrival date of your order.

For orders placed outside of the United States, please email info@bellandbird.com for international shipping quotes. All shipping fees and duties are paid by the buyer.

Please email us at info@bellandbird.com if you have questions or concerns in regards to the arrival date of your order.

If you are unhappy with your online purchase, please initiate a return within 5 business days of receiving the item. We offer a full refund less shipping and insurance fees for the return. Reach out to info@bellandbird.com and we will provide a paid shipping label along with instructions for a safe/insured return. The day the item is signed for counts as business day 1. For a full refund, the item(s) being returned MUST be returned to us in as-purchased condition along with original packaging.

Please double box the return items as our insurance requires this. Items purchased online may be returned in person to our store, but must be done so with in 5 business days upon receipt of merchandise ordered in order to receive a refund. 

Custom orders cannot be returned under any circumstance.

*Please be aware that many of the items sold by Bell and Bird are hundreds of years old and therefore have imperfections, which we believe add to their beauty and give each piece true character. Please know that jewelry in general is fragile, especially antique jewelry and should be handled with care.

If an item arrives damaged, please email Bell and Bird at info@bellandbird.com with in the first 24 hours of signing for the damaged item(s) to notify us of the damage. Returns cannot be accepted after 5 business days.

Please be aware that many of the items sold by Bell and Bird are hundreds of years old and therefore have imperfections, which we believe add to their beauty and give each piece true character. Please know that jewelry in general is fragile, especially antique jewelry and should be handled with care. Even regular wear can eventually lead to damage and loss. Accidents do happen and it's in your best interest to properly insure your jewelry. We recommend contacting the insurance company with whom you already hold a home owner or rental policy. If you do not have any current insurance, our recommendation is Jewelers Mutual Insurance.

If you require an appraisal for your Bell & Bird piece, please let us know. While most insurance companies will accept a bill of sale, some often also require an insurance appraisal.

We only provide appraisals for items purchased from Bell and Bird. However, we are happy to informally view a piece and offer our opinion on origin. We are also always acquiring new pieces. If you are interested in selling an antique piece or an item with significant gemstones, please reach out with a photograph and we can quickly assess if it is something we would be interested in purchasing.